Effective Date: August 20, 2026

Dunbar Animal Hospital (“Dunbar Animal Hospital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact our hospital, request veterinary services, or communicate with us by phone or text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Pet owner or client information
  • Pet names and information related to your pet’s care
  • Telephone and mobile phone numbers
  • Email addresses
  • Mailing or billing addresses
  • Appointment and veterinary care information
  • Other information you provide when communicating with our hospital

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, and information about how you interact with our website.

How We Use Your Information

Dunbar Animal Hospital may use the information we collect to:

  • Provide veterinary services and pet care
  • Schedule and manage appointments
  • Communicate with you regarding your pet’s care
  • Send appointment reminders and visit-related notifications
  • Respond to questions, requests, or inquiries
  • Provide information about our services
  • Maintain client and veterinary records
  • Improve our website, services, and client experience
  • Comply with applicable legal and regulatory requirements

SMS Text Messaging

If you provide your mobile telephone number and affirmatively consent to receive text messages from Dunbar Animal Hospital, we may use SMS text messaging to send informational communications related to your pet’s care, appointment reminders, visit information, and other veterinary-related notifications.

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

Providing consent to receive text messages is not a condition of purchasing any goods or services from Dunbar Animal Hospital.

Sharing of Information

We may share information with service providers and vendors that assist us in operating our practice, providing veterinary services, managing appointments, communicating with clients, maintaining our website, or providing technology and messaging services. These service providers are expected to use information only as necessary to provide services to us.

Consumer information is not shared with third-parties for marketing purposes.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect the rights, safety, or property of Dunbar Animal Hospital, our clients, or others.

SMS Information and Mobile Data

We do not sell or rent mobile telephone numbers or SMS consent information to third parties for their own marketing purposes.

Information collected in connection with SMS communications is used to provide the communications you have requested and to support the veterinary services provided by Dunbar Animal Hospital.

Cookies and Website Technologies

Our website may use cookies or similar technologies to provide functionality, understand website usage, and improve the user experience. You may be able to control cookies through your browser settings.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. Dunbar Animal Hospital is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate veterinary and business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact Dunbar Animal Hospital to request information about the personal information we maintain about you or to ask questions about how your information is used.

If you have opted in to receive SMS messages, you may opt out at any time by replying STOP. You may reply HELP for assistance.

Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Dunbar Animal Hospital
1419 Dunbar Ave
Dunbar, WV 25064
Phone: (304) 766-6407